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Free Offer FAQ

Frequently Asked Questions

What comes with my first order?
You will get your KickStart Weight Loss Guide, your Fiber Guide, your choices of Nutralean and a bottle of our NutraComplete multivitamins and minerals. We will also send you the beautiful full-colour cookbook, "The MORE Than Smoothies Cookbook" completely FREE!

Is there a minimum order?
Nope! There is no minimum order,our service is designed to offer flexibility and convenience so you can manage when you would like your order and you can easily change, pause or cancel anytime.

Are there hidden rules or am I locked into anything?
Some subscriptions have got a bad rep. Confusing contracts, hidden terms and unwanted extras. That’s why we offer a flexible subscription - meaning there is no minimum term, and you can change your orders to fit with your hectic lifestyle. On holiday or busy next week? You’re the boss! Simply place your account on pause using our flexible order calendar.

What if I don't like it for any reason? 
We have a Love it or Get Your Money Back Guarantee! We are so confident that you'll LOVE it, that we'll give you a full refund (minus shipping and handling) if for any reason you don't love it. Just contact our customer service and send it the remaining product back, and we'll take care of it for you.

What if I want to change my flavours or move to a different monthly plan? 
You can easily change your flavours in your account anytime. If you want to change your plan, just contact our customer service and we'll take care of it for you! 

What if decide to cancel? 
No problem! We will simply remove your future orders, hassle-free!

Will I still get FREE Shipping? 
Of course! You will automatically qualify for free shipping for as long as you are paying for a monthly or semi-monthly plan. You will also continue to earn NutraReward Points on every purchase and you can even earn free product rewards for referrals. What's not to love?

What is the NUutracelle Referral Program? 
Nutracelle has an awesome referral program - you can earn 15% for every order you refer plus you can earn FREE product with our 3 for FREE plan.

Is there a cost to become a Nutracelle Referral Partner?
It's completely free to become a Nutracelle Partner! All you need to do is sign up, and we will give you a link to your store. When you share your store link, our system automatically tracks all your sales and pays you the commission. To learn more, visit our Partner Page!
Is this Multi-Level Marketing or MLM? 
No. Nutracelle is proud to have a generous referral program, but there are no levels, pyramids or complicated commission plans. You simply earn commission on the orders placed through your store link. The more you refer, the more you can earn!  To learn more, visit our Partner Page!
Are my payment details secure?
Your credit card information is never captured or stored by our shopping cart. Our system creates a token, which is then sent back to our store from the bank processor. This way, your information could never be stolen, even if there was a security breach or hack. Plus, our store is hosted by Shopify, the most secure e-commerce system in the world.