Nutracelle is so delicious, mixes so well and is so versatile we are sure you will love it!
But even if you don't - we have you covered!
Just send back your product (even if you opened a bag!)* and we'll refund your purchase with a full in-store credit, no questions asked.
The L❤️VE IT GUARANTEE is valid for a full 30 days after your purchase to give you lots of time to try it!
If you have a need to consider refunds and returns, you likely ordered a product from us. Which means we want to say “Thank You!” Nothing makes us happier than happy customers, and that’s why we promise to do our very best to deliver amazing products and customer experiences, and rest assured, to make right any hiccups along the way!
We offer a full refund for sealed, unused product returned within 30 days of purchase date. For opened product, if you don't like it for any reason after your first try, send your opened product back (minimum 3/4 or more remaining in the package) for a full store-credit refund within 30 days of purchase date. Simply mail your product in its original packaging to: Nutracelle, 9 Myrtle Street, Stratford, PE, C1B 1P4
Once we receive your unopened package, our friendly team will issue a full purchase refund (minus the shipping and handling fees from your original purchase). PLEASE NOTE: We will issue your refund within 1 business day, but it can take 4-5 business days for your refund to show on your credit card or bank statement. If you used a coupon or other discount, your refund will be based upon the net price you paid after coupons and discounts. If you used NutraDollars or a gift card for your purchase, you will be refunded in NutraDollars or a gift card.
If you have opened your product and consumed less than 75%, we will issue you in-store credit within 1 business day of receiving your returned package within the 30 day from purchase date deadline.
To ensure we can continue to offer our Love it Guarantee so customers can try it risk-free, the guarantee does not apply if a customer consumes 25% or more of the product (determined at our discretion).